Root Cause Navigator lab

Move through the four lanes: symptom, evidence, candidate causes, solution type. Force yourself to write evidence for every cause.

• Symptom — what people observe
• Evidence — data, quotes, logs
• Cause category — skill / process / tools / motivation / environment
• Solution type — training, job aid, process change, management action

A strong analysis often concludes that training is only 30% of the answer. Say so — it builds trust.