Build an action map that connects a business goal to observable actions.
30 minutes · self-paced
What would people be *doing* differently if the problem were solved?
Cathy Moore's model: identify the measurable business goal, list what people need to do, find what's stopping them, design practice activities only for real skill gaps.
Attach reference information to the activity that needs it instead of front-loading it.
The visual map is how you say 'no' to content requests without saying no.
Which stakeholder in your life would resist an action map most?
Draw an action map (paper is fine) for the problem you chose yesterday.
Photograph or rebuild the action map into Project 3.
Ten assistants for this lesson
Instructional design questions only
