Decide whether training is the right solution for a given problem.
30 minutes · self-paced
If someone knows how to do a task but doesn't do it, will training help?
If the cause is motivation, tools, process, incentives or environment, training is expensive theatre.
Environment usually contributes more to performance than the person does: information, resources and incentives first; knowledge, capacity and motives second.
When a request arrives, ask: what are people doing now, what should they do instead, and what stops them?
Recall a training you attended that should never have been training. What was the real cause?
Write 5 diagnostic questions you would ask a stakeholder before agreeing to build anything.
Save those 5 questions as your reusable 'Intake questions' template.
Ten assistants for this lesson
Instructional design questions only
